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Shopping Information
Are Shalami pieces good for sensitive skin?
Yes, many Shalami pieces are made from 14k solid gold or gold vermeil, which are ideal for sensitive skin. They’re nickel safe and designed for everyday wear.
How long will delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and selected shipping method.
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Can I modify or cancel my order?
Orders may be modified or canceled within 12 hours of purchase. Please contact our support team as soon as possible.
Do I receive an invoice for my order?
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Do you offer international shipping?
Yes, we ship worldwide to most countries with secure and tracked delivery services.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
product & Payment Information
Can I order a custom piece?
Custom Design
We’re not able to accommodate custom design at the moment but we encourage you to join our newsletter, we launch new products weekly so you’ll definitely find something you love!
Custom Sizing
The sizes shown on each product page are the only ones we’re able to offer at this time.
Custom Engraving
We currently only offer the font styles shown on the individual product pages for engravable items. The maximum number and the type of characters used are outlined on each product page under ‘Description and Details!‘. We do not provide engraving services after the fact for pieces that have already been shipped or purchased in-store.
Kindly note that we may cancel your order should the engraving request includes any profanity or derogatory words.
What should I do if I receive a damaged or wrong product?
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What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and other secure payment options.
Are your products hypoallergenic?
Many of our pieces are crafted using hypoallergenic materials suitable for sensitive skin.
How should I care for my jewelry?
Store jewelry in a dry place and avoid exposure to water, perfumes, and chemicals to maintain shine and quality.
Do your products come with a warranty?
Yes, we offer a limited warranty against manufacturing defects.
