Privacy Policy

Shalami Inc. (“Shalami”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website located at shalami.com, our mobile services, social media channels, and related products and services (collectively, the “Services”).

By accessing or using our Services, creating an account, making a purchase, or otherwise interacting with us, you acknowledge and agree to the practices described in this Privacy Policy and our Terms of Use.

Information We Collect
Information You Provide

We may collect personal information that you voluntarily provide when:

Creating an account
Making a purchase
Contacting customer support
Subscribing to newsletters or promotions
Participating in surveys, contests, or marketing campaigns

This information may include:

Full name
Email address
Phone number
Shipping and billing address
Date of birth
Payment and billing information
Account login details
Any additional information you choose to provide

You may also provide information relating to another individual, such as when purchasing or shipping gifts.

Device and Technical Information

When you access or use our Services, we may automatically collect technical information including:

IP address
Browser type and version
Device identifiers
Operating system
Language settings
Referral URLs
Time zone and location data
Mobile network information

This information helps us improve functionality, optimize performance, and enhance security.

Analytics and Usage Data

We may collect information regarding how users interact with our Services, including:

Pages viewed
Products browsed
Purchase activity
Shopping cart behavior
Time spent on pages
Clicks and interactions

We may use analytics providers and similar technologies to understand customer behavior and improve the overall shopping experience.

Cookies and Tracking Technologies

Shalami uses cookies, pixels, web beacons, and similar technologies to:

Remember preferences and settings
Maintain shopping carts and sessions
Analyze website traffic and usage
Improve website performance
Deliver personalized content and marketing

You may control cookie preferences through your browser or device settings. Disabling cookies may affect certain features or functionality of the Services.

How We Use Information

We use collected information for legitimate business purposes, including:

Providing and Maintaining Services

We use information to:

Process orders and transactions
Deliver products and services
Manage accounts
Provide customer support
Maintain website functionality
Troubleshoot technical issues
Personalization and Customer Experience

Information may be used to:

Personalize shopping experiences
Recommend products and collections
Improve customer support
Save preferences and shopping history
Notify users about incomplete purchases or abandoned carts
Marketing and Communications

We may send:

Promotional emails
Product updates
Newsletters
Event invitations
Marketing campaigns
Service-related announcements

Users may unsubscribe from marketing communications at any time using the unsubscribe link included in communications.

Security and Fraud Prevention

We use information to:

Detect suspicious or fraudulent activity
Prevent unauthorized access
Investigate policy violations
Protect customers and Services
Enforce legal rights and agreements
Legal and Regulatory Compliance

We may process or disclose information when required to:

Comply with laws or regulations
Respond to legal requests or court orders
Cooperate with government authorities
Resolve disputes
Enforce contracts or policies
Information Sharing and Disclosure

Shalami may share information with trusted third parties in connection with operating and improving our business.

Service Providers

We may share information with:

Payment processors
Shipping providers
Email and marketing platforms
Analytics providers
Customer support providers
Technical infrastructure providers

These third parties are authorized to use information only as necessary to provide services on our behalf and are expected to maintain appropriate confidentiality and security measures.

Business Transfers

If Shalami undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

Legal Disclosures

We may disclose information when we believe disclosure is reasonably necessary to:

Comply with applicable law
Protect our legal rights
Prevent fraud or security threats
Investigate unlawful conduct
Protect users, employees, or the public
Public Content and User Submissions

Any content voluntarily submitted to public areas of the Services, including reviews, comments, forums, or social media interactions, may become publicly visible. Users should avoid posting sensitive information publicly.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill business purposes
Complete transactions
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on the nature of the information and legal requirements.

International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including countries that may have different privacy or data protection laws.

By using the Services, you acknowledge and consent to such transfers where permitted by law.

GDPR and International Privacy Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have rights including:

Access to your personal information
Correction of inaccurate information
Deletion of personal data
Restriction of processing
Objection to processing
Data portability
Withdrawal of consent where applicable

Requests may be submitted by contacting us directly.

California and Nevada Privacy Rights

Residents of California and Nevada may have additional rights regarding personal information under applicable state laws, including rights relating to access, disclosure, deletion, or opting out of certain data uses.

Children’s Privacy

Our Services are not directed to:

Children under 13 years old in the United States
Individuals under 16 in the EEA
Individuals under 18 in the United Kingdom

We do not knowingly collect personal information from minors without appropriate authorization or consent.

Security Measures

Shalami implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, or destruction.

Sensitive payment information may be encrypted using secure transmission technologies such as SSL.

However, no online system or transmission method can be guaranteed completely secure.

Third-Party Websites

Our Services may contain links to external websites or services operated by third parties. Shalami is not responsible for the privacy practices, security, or content of those third-party platforms.

Users are encouraged to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. Updated versions become effective upon posting to the Services.

Continued use of the Services following updates constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Shalami Inc.
Amman, Jordan
Email: privacy@shalami.com
Website: shalami.com